After-sales Service-Haote logistics equipment

语言切换

Language
- 中文版
- English

全部

全部
产品管理
新闻资讯
介绍内容
企业网点
常见问题
企业视频
企业图册

Home page

After-sales Service

Free warehousing and logistics consulting services Free factory surveying and mapping services Free project planning, including technical drawing and scheme comparison analysis

Our Services

Service Hotline

Haote provides unconditional 24/7 service to its customers. Hotline: 4006 0512 56

Response Speed

After receiving a customer's hotline call, we will arrive at the customer's factory within 24 hours within a 300-kilometer radius of Suzhou.

Service Scope

Haote can provide service for any problems arising from the shelving.

Warranty Period

Haote provides a one-year warranty on all products shipped from the factory.

Service Philosophy

Throughout its years of development, Haote has always prioritized customer service and has formed a complete service philosophy.

Rest Assured

Having served over a thousand logistics enterprises

With Heart

Keep customers satisfied as always

Intimate

24-hour after-sales service

Confidence

20 years of experience in the logistics industry

Worry-free

Provide one-stop logistics system solutions

Service Overview

After the delivery of the equipment, it is divided into the following two stages of use according to the warranty period:
1) Warranty period stage: within 1 year after the specific product is accepted as qualified;
2) After the warranty period ends, the equipment in the above two stages will receive the following two types of maintenance services and contents.

After the warranty period ends, the equipment in the above two stages will receive the following two types of maintenance services and contents.
During the warranty period:
1) Keep telephone communication open throughout the day. If there is no clear communication through telephone, provide feedback within 2 hours and send someone to the site for confirmation within 24 hours.
2) After receiving a fault report that cannot be resolved through remote assistance, technical personnel will arrive at the factory for service within 8 hours.
3) Free replacement of non human damaged parts.
4) Conduct inspections and maintenance four times a year (once a quarter), and report the inspection and maintenance status to the owners.
After the warranty period:
The specific terms will be determined according to the maintenance contract between both parties. The contract can be renegotiated based on the maintenance method during the warranty period Our company promises to provide spare parts or substitute parts that fully meet the normal needs during the warranty period.